We are committed to providing you with a seamless shopping experience, and as such, the Campus Shop is happy to offer multiple shipping options for our customer’s convenience.
Shipping Methods & Costs
We offer several shipping options to cater to your needs:
1. Standard Shipping: Delivery within 5-7 business days.
2. Express Shipping: Delivery within 2-3 business days.
Shipping costs are calculated based on the weight of your order and the selected shipping method. The total cost will be displayed at checkout before you complete your purchase.
Processing Time
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays. If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there is a significant delay in the shipment of your order, we will contact you via email or telephone.
International Shipping
We are pleased to offer international shipping to select countries. Shipping costs and delivery times vary depending on the destination and chosen shipping method.
Customs, Duties, & Taxes
The customer is responsible for all applicable customs and import duties, fees, taxes, and any other charges. We recommend checking with your country’s customs office to understand these potential costs before placing an order.
Shipping Times
International delivery times can vary widely. Typically, international orders can take 7-21 business days to arrive, depending on the destination and customs processing times.
Shipping Methods
We offer several international shipping options. The available methods and their costs will be displayed at checkout.
Shipping Delays
Occasionally, international shipments may be delayed due to customs processing or other factors beyond our control. We appreciate your patience in such cases.
Return Shipping
Please refer to our Return and Refund Policy for information about returns and exchanges.
Accepted Payment Methods
We strive to offer a variety of payment options to accommodate your preferences. The Campus Shop accepts the following payment methods:
Payment Security
We are committed to ensuring the security of your payment information. All online transactions are processed through secure payment gateways that comply with industry standards for encryption and security.
Payment Authorization
By providing your payment information, you authorize us to charge the amount due for your order using the specified payment method. Your order may be suspended or cancelled if your payment method cannot be verified, is invalid, or is otherwise unacceptable.
Payment Issues
If you encounter any issues while making a payment, please contact the Campus Shop directly at campusshop@sac.on.ca or 905-727-3178 ext. 279. We will work with you to resolve the issue promptly.
Refunds & Returns
For information on refunds and returns, please refer to our Return Policy. Refunds will be issued to the original payment method within 3-5 days of receiving the returned items.
Changes to Payment Methods
We reserve the right to add or remove payment methods at any time. Any changes will be updated in this section.
Contact Us
If you have any questions about the Shipping and Payment Methods, please contact Joanne Stock, Associate Director, Retail Operations, at 905-727-3178, ext. 234 or email joanne.stock@sac.on.ca. Alternatively, contact Jaclyn Kane, Assistant Manager, at 905-727-3178 ext. 279 or jaclyn.kane@sac.on.ca.
